Question: Who can travel on an ISX trip?
Answer: Anyone! Anyone at any age, can join an ISX Canada trip. Just know that most of our passengers are students from all over the world. Over trips are a good opportunity to meet many international people and make friends from all over the world during our trips.
Q: Can I cancel a trip?
A: Cancellations due to medical illness receive a full refund (less 10%-20%) with an approved medical certificate (official note from a licensed medical practitioner). These cancellations are still subject to a 10% admin fee if made within 48 hours of departure or more, and 20% if canceled within less than 48 hours of departure. Cancellations within 7 days of departure or Missed Departures are subject to the 50/50 rule. 50% refunded in the form of a credit (fully transferrable), and 50% is non-refundable. All cancellations made 7 days or more prior to departure are subject to a 10% admin fee.
Q: Can I change the date of the trip?
A: It is possible to change the date of the trip but will be subjected to a transfer fee based on when our office receives notice. For more information, please contact the office.
Q: What if I miss the trip?
A: If you miss the departure, fail to show up at the right place or the right time, there is no refund. Missed Departures are subject to the 50/50 rule. 50% refunded in a credit that can be used on any future trup (fully transferrable), and 50% is non-refundable.
Q: What is included in the trip?
A: You can check for this information on our monthly flyer or website, but most of our tours include a tour guide and deluxe motor coach transportation. For multi-day trips, quad accommodation is included. For US trips breakfast is usually included.
Q: Is health insurance included?
A: Health insurance is not included. If you would like to purchase insurance you can get from the following link.
Q: Until when can I book a trip?
A: You can book a trip up until the day before the trip. We suggest, however, to book early as because the trip may sell out.
Q: Where can I book a trip?
A: If you are an ESL student, you can book a trip at your school (just ask your activities coordinator). You can also book online through our website or you can come to our office during office hours at 842 Yonge St. on the 3rd floor.
Q: What should I bring with me?
A: On our website you can find a list of suggestions of what to bring on each trip. You will be doing a lot of walking so be sure to wear a pair of comfortable shoes and appropriate clothing. Remember to dress for the weather. Check www.theweathernetwork.com for weather conditions in each city you are visiting.
Q: Do I need a Passport and Visa?
A: If you are travelling to the U.S (New York, Washington D.C. or Chicago), you must bring your passport and have a valid Visa to participate in the tour. If your country is part of the Visa Waiver program you do not need to apply for a Visa. You will receive it when you cross the border by filling out a form (that we will provide you) and paying a $6.00 USD border fee. To check if your country is part of the Visa Waiver Program visit http://travel.state.gov/visa/temp/without/without_1990.html#countries For our trips within Canada, you do not need to bring a passport but we do suggest to bring a piece of government issued ID with you.
Q: Should I bring Identification?
A: It is always wise when traveling in any foreign country to have your passport with you at all times. Be sure to keep your passport or ID in a safe spot.
Q: How can I get a US visa?
A: If you need a Visa you can check with te web site for the closest US embassy or consultate to you. ISX Canada does not process Visa applications.
Q: How much does entry to the US cost if your country is under the Visa Waiver Program?
A: When you are traveling to the U.S (New York, Washington D.C. or Chicago), you will need to pay a $6.00 USD border fee. The tour guide will explain the process to you before arriving to the border.
Q: How much money should I bring?
A: During multi-day trips, we suggest to bring about $200. This will cover the cost of most of your meals, and some light shopping and souvenirs.
Q: Is the weather the same as Toronto during my trip?
A: For trips traveling to the U.S, the weather is a few degrees warmer than Toronto. Ottawa, Montreal and Quebec are north of Toronto, and on average are about 10 degrees colder than Toronto during the winter, so please dress warm. Remember to dress for the weather. Check www.theweathernetwork.com for weather conditions in each city you will be visiting.
Q: Where do we meet before a trip?
A: We have two departures locations for our trips. You will find a map on your ticket, that will show you where the departure location and meeting time is for each trip. If you are not sure where your departure location is, please contact our office.
Q: Can ISX Canada pick-up passengers at different locations?
A: We usually only pick up passengers at the predetermined location. If you are unable to meet our tour in Toronto please call the office and we will try our best to accomodate your request.
Q: How can I find my ISX Guide on the day of my trip?
A: Our ISX Guides wear ISX t-shirts during the trip. He or she will introduce himself at the beginning of your tour.
Q: How do I know where to find restaurants to eat at or places to go shopping?
A: Our ISX Guides are always great at making recommendations. Just les us know what you are looking for and we will be happy to help out.
Q: How many people can share a room?
A: Our trip prices are based on quad accommodation (one room, 4 people, 2 beds). You can purchase your own private bed or private room for an extra cost when booking your trip ticket. See “Rooming Upgrades” under your trip for prices.
Q: Do I get to choose who I am going to share a room with?
A: Yes, you get to choose with whom you are going to share a room with. If you don’t know anyone, don’t worry! You will meet them on the bus and decide at that time. Your tour guide can help you.
Q: What type of bus will we travel on?
A: When travelling out of tour we use deluxe motor coachs, your bus will have a washroom, comfortable seats and DVD player.
Q: Who should I contact in case of emergency during a trip?
A: The tour guide will provide you with an emergency phone number at the beginning of your trip. Be sure to have your homestay information with you in case of emergency and any other information regarding any health conditions you may have.
Q: Can I do something that is not on your itinerary?
A: Yes, you are free to separate from the tour group and do other activities that are not on the itinerary but you must notify your tour guide first. If you separate from the group, you must meet at the specific meeting/pickup places, at the time your tour guide requests. Feel free to ask your tour guides for city information and they will be happy to help you.
Q: Do we get free time during the trip?
A: Yes, during our trips we schedule a lot of free time for you to enjoy the cities on your own.
Q: What should I do during my free time?
A: During your free time, feel free to take pictures, grab a coffee, visit museums, or do some shopping. Our tour guides are happy to suggest cool places to visit.
Q: What language is spoken during the tour?
A: Tours are conducted in English, even though many of our tour guides can speak other languages!
