Canada's Leading International Student Tour Operator!

COVID-19

 

 

Feel protected when travelling.

 

Update from ISX Canada - Monday, March 16th, 2020 . 

 

In the rapidly evolving community effort to stem the spread of COVID-19, we feel it is both prudent and responsible to maintain vigilance regarding the developing situation and work within the guidelines provided from the governments of Ontario and Canada. 

 

As of Monday, March 16th, ISX will be cancelling all activities until Thursday, April 2nd, 2020. 

Please see more details regarding our refund policy below. 

 

We are closely monitoring ongoing developments and will communicate updates accordingly. 

We will broadcast further updates through the following media: 

 

Facebook: www.facebook.com/isxtoronto 

Instagram: instagram.com/isxtoronto (@ISXToronto) 

Whatsapp: +1.416.920.9997 (Add us as a contact to see our Status Updates). 

 

REFUND POLICY

All trips starting after Monday, March 16th, 2020 will be postponed until further notice. We will be offering full refunds or credits to anyone who purchased tickets for these tours. 

Refund Procedures 

For passengers seeking refunds, please follow these instructions. Due to the high volume of requests during this time, we thank you for your patience while we work to serve you the best possible customer experience. Please allow up to two weeks for refund processing.

If you purchased online:

If you purchased in our office: 

If you purchased at a school: 

 

 

If you have any questions, please let us know and we'll be happy to assist. 

 

View Our COVID-19 Response Plan

 

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STATEMENT ON INSURANCE DURING THE CORONAVIRUS OUTBREAK

March 2, 2020

As part of ISX/Ondago's response plan to the global outbreak of the COVID-19 (Corona) Virus, we are committed to providing our travelers with resources and options that will allow them to make informed decisions about their travel purchases. 

We will now offer:

Individual Cancellation Insurance in the amount $25 (for trips 1-4 days in length) and $40 (for trips 5+ days in length), that will cover that individual for the cost of their trip should the CDC (Centre for Disease Control) issue a Travel Advisory for Canada at "WARNING LEVEL 3: Avoid Non-Essential Travel" in the time period up to and including 24 hours prior to planned travel.  

Please contact info@isx.ca for further information.